frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
In the course of the agreement, customers may request to change the conditions of the loan or choose to pay the amount owed, or part thereof, before the end of the repayment term.
Bank customers may, at any time, request changes to the loan conditions. However, the renegotiation of these conditions requires the agreement of the bank customer and the credit institution.
Credit institutions may not charge any fees to renegotiate credit agreements.
Whenever, in the renegotiation, the credit institution and the customer intend to increase the total credit amount, the institution must update the customers’ financial information and reassess their creditworthiness.
Customers may repay the credit agreement in advance, in whole or in part. To this end, they must notify the institution 30 in advance by letter or other durable medium.
If the early repayment occurs in a period in which the nominal rate of the agreement is fixed, customers may have to pay a fee that cannot be more than:
No early repayment fee is payable if:
In any case, the fee payable for early repayment may not exceed the amount corresponding to the amount of interest that would be required of the customer for the period between the date of the early repayment and the date stipulated for the end of the fixed rate period.
In the event of early repayment of the loan in full, bank customers have the right to receive a document from the institution extinguishing the real guarantee associated with the loan – e.g. a mortgage on a car (extinction). This document must be issued free of charge within 14 business days of the date of termination of the agreement.
For credit agreements entered into before 1 July 2009, the rules in force for early repayment are different (Decree-Law No. 359/91).
Decree-Law No 133/2009 (in Portuguese only)
Decree-Law No 359/91 (in Portuguese only)
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